This course emphasizes the importance of interpreting body language,verbal,and non-verbal cues during each client interaction. It requires professionals to actively listen to the needs of the customer and address them appropriately. At the end of this course, apply training throughout the client interview and relationship building phases of the sales process to improve the customer experience and subsequent negotiation.
What You Will Learn
Effective Listening Skills
Verbal & Non-Verbal Cues
Client Interview Process
Client Relationship Building
What You Can Expect
Lessons that include a series of topics
Series of topics to be completed before moving to next lesson
Email notifications when next lessons are accessible
Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion
Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.