Course

People Skills – Effective Listening Skills

People Skills teaches the key competencies for effective listening to best serve customers and enhance the sales process.

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About This Training Program

This course emphasizes the importance of interpreting body language, verbal, and non-verbal cues during each client interactionIt requires professionals to actively listen to the needs of the customer and address them appropriately. At the end of this course, apply training throughout the client interview and relationship building phases of the sales process to improve the customer experience and subsequent negotiation.  

What You Will Learn

  • Effective Listening Skills 
  • Verbal & Non-Verbal Cues 
  • Client Interview Process  
  • Client Relationship Building 

What You Can Expect

  • Self-paced course 
  • Lessons that include a series of topics 
  • Series of topics to be completed before moving to next lesson 
  • Email notifications when next lessons are accessible 
  • Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion  

TRAINING OPTIONS

Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.

One license for one user

Multiple licenses for team management

$97.00 - Purchase This Course