Course

PD – Effective Phone Skills for Professionals

Effective Phone Skills outlines proper protocols and strategies to conduct successful usage for both in as well as outbound calls with prospects and customers.

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About This Training Program

This course equips sales professionals with necessary skills for inbound and outbound phone calls, including a plan for cold calling, effective listening, customer need evaluation, and permission to proceed. It explains how to prepare for the four essential questions that customers ask to guarantee proper follow up and provide continuity in the sales process. At the end of this course, apply training in daily activities to prepare for every call and answer the right questions without relying on phone scripts 

What You Will Learn

  • Effective Listening Skills 
  • Questioning Techniques 
  • CRM Software Management 
  • Cold Calling Strategies 

What You Can Expect

  • Self-paced course 
  • Lessons that include a series of topics 
  • Series of topics to be completed before moving to next lesson 
  • Email notifications when next lessons are accessible 
  • Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion  

TRAINING OPTIONS

Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.

One license for one user

Multiple licenses for team management

$97.00 - Purchase This Course