This course equips sales professionals with necessary skills for inbound and outbound phone calls, including a plan for cold calling, effective listening, customer need evaluation, and permission to proceed.It explains how to prepare for the four essential questions that customers ask to guaranteeproper follow up and provide continuity in the sales process. At the end of this course, apply training in daily activities to prepare for every call and answer the right questions without relying on phone scripts.
What You Will Learn
Effective Listening Skills
CRM Software Management
Cold Calling Strategies
What You Can Expect
Lessons that include a series of topics
Series of topics to be completed before moving to next lesson
Email notifications when next lessons are accessible
Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion
Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.