Course

LP- Customer Service Training for Dealership

The Customer Service Training for Dealerships program teaches dealerships how to establish standards and measurements that ensure all team members are actively participating in the customer experience.

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About This Training Program

This training program outlines standards that professionals can apply to develop meaningful relationships with customers and improve the quality and culture of the dealership. The course is designed to teach every member on the team, from Porters and Lot Attendants, to Managers and their subordinates the core skills necessary to communicate effectively, solve problems, and refer businessAt the end of this course, team members understand how their daily interactions are measured to continually improve the customer experiences and impact SSI and CSI scores 

Topics Covered in This Course Includes:

  • Dressing for Success 
  • The Art of Asking Questions 
  • Understanding Personality Traits 
  • CRM Software Success Strategies 
  • Professional Branding Strategies 
  • Improve SSI and SCI Scores  
  • Quantify Processes for Daily Operations 

What You Can Expect

  • Self-paced course 
  • Lessons that include a series of topics. 
  • Series of topics to be completed before moving to next lesson 
  • Email notifications when next lessons are accessible. 
  • Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion.  

TRAINING OPTIONS

Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.

One license for one user

Multiple licenses for team management

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$1299.00 - Purchase This Course