- How to communicate effectively.
- How to manage customer interaction.
- How to effectively use the phone.
- How to use CRM strategies to build the company’s business.
The Customer Service Training program will teach professionals the best practices and the core skills necessary to provide a winning customer experience every time with every client.
ILT – Virtual Training via Zoom, MS Teams, etc.
Dressing for Success
Phone Skills Etiquette
The Art of Asking Questions
The Art of Effective Listening
Understanding Personality Traits
CRM Software Success Strategies
How to Improve Customer Survey Scores